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Customer Success

With 10 major service centers, 2 advanced R&D centers, and over 200 software IP rights, we safeguard your intelligent manufacturing upgrades.
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EMAN Customer Success System

EMAN is committed to a customer-centric value system, striving to help clients extract maximum value from EMAN products and services. We prioritize customer satisfaction and foster business growth through a customer-centered approach.

 

EMAN Full-Stack Service

  • More Efficient Service

    Collaborating with product, delivery, and service teams, we tackle any issues you encounter with product usage.

  • More Professional Service

    Our delivery team possesses extensive project implementation experience, with an average of over 15 projects completed per person.

  • More Valuable Service

    Centered on customer needs, we continuously optimize and iterate product features to address customer pain points.

  • More Comprehensive Service

    Aimed at customer success, we empower enterprise operations with digital solutions to ensure customer success.

EMAN Operations and Maintenance Support

Fault Diagnosis Service

We diagnose the cause of issues you submit and propose solutions and maintenance suggestions. If necessary, we offer remote technical support to resolve the issues, with follow-up calls from dedicated personnel.

Application Guidance Service

After training and certification, if further guidance is needed, customer service can offer remote guidance on basic product functions and initial process settings.
Service hours: Monday to Saturday (excluding legal holidays) from 8:00 AM to 8:00 PM.

System Migration Service

During server hardware maintenance or replacement, our customer service assists in migrating system products, ensuring data integrity.
Service hours: Monday to Saturday (excluding legal holidays) from 8:00 AM to 8:00 PM.

Patch Upgrade Service

For optimization content suggested by users within the same version, customer service regularly integrates and provides optimization upgrade packages through remote support to enhance product functionality.
Service hours: Monday to Friday (excluding legal holidays) from 8:00 AM to 8:00 PM.

Installation Guidance Service

For server operating system reinstallation or upgrades, customer service guides you through product installation and system environment configuration.
Service hours: Monday to Saturday (excluding legal holidays) from 8:00 AM to 8:00 PM.

Technical Seminar Eligibility

We occasionally organize enterprise system application exchange meetings or new product launches, offering advanced application skill cases and comprehensive application experience sharing from typical enterprises.

Data Security Service

Our staff regularly checks the operation of database backup strategies remotely and assists you with data backup or restoration services.
Service hours: Monday to Friday (excluding legal holidays) from 8:00 AM to 8:00 PM.

WeChat Service Account

Add the EMAN WeChat service account "emanfuwu" to inquire about issues, after-sales progress, on-site visit requests, event promotions, and complaint handling.

On-Site Guidance Service

During the service period, if remote assistance cannot resolve the issue, we will dispatch service personnel for on-site guidance.

Hardware Maintenance and Replacement

During the service period, we offer contractual maintenance services for hardware purchases. If hardware fails and needs replacement, we provide corresponding paid services.

Minor Custom Development

Within the service period, we provide paid minor custom development services as needed.

Customer-centric, dedicated to solving your needs

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